Measurement-computing Personal Daq rev.6.0 Manual de usuario Pagina 115

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Customer Assistance
Reference Notes:
Before calling for assistance . . .
Refer to the portions of this manual relevant to your situation, especially the troubleshooting
material.
Refer to Appendix B, API Commands, if you are creating your own programs. The appendix lists
command functions in alpha-numerical order and includes error code definitions.
To report problems and receive support, call your service representative. When you call, please have the
following information available:
Hardware model numbers
Contents of your CONFIG.SYS, AUTOEXEC.BAT, and SYSTEM.INI files
Software version numbers for Personal DaqView, DOS and Windows
Type of computer and features
All equipment returned to the factory must be accompanied by an RMA# (Return Merchandise
Authorization number). Use original shipping containers or equivalent to prevent shipping damage.
In addition to inclusion of the above information, please include:
The name and phone number of an individual who can discuss the problems encountered
Your shipping instructions
A copy of troubleshooting notes and comments on tests performed and all problem-related
conditions.
Personal Daq User’s Manual 878495 Troubleshooting & Customer Assistance 7-5
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